Privacy Policy
Page updated 22/09/2024 & 14/01/2025
In short: www.johadley.online does not collect any personal information about you...all information about you and your consultations are performed through our practice management software program Clinko (https://www.cliniko.com/policies/privacy/)or payment information is performed via Stripe (https://stripe.com/en-au/privacy). Please review these companies' Privacy Policy for what they do with your data.
www.johadleyonline.com will never sell your data as we do not keep any data on www.johadley.online. We do not track with cookies or have added any marketing analytics but some basic analytics that are non identifiable are provided by the Hostinger web hosting platform- web builder, used by johadley.online. Hostinger our host does have cookies that they use data from, so see their Privacy Policy- https://www.hostinger.com/privacy-policy.Their website advised they use Google Analytics on the www.johadley.online web builder but no names or individual identification are given to the analytics provided.
See below for our extended Privacy Policy and the information regarding our webhost provider, Hostinger.
www.johadley.online is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including, via our website www.johadley.online, which does not record or store your information but opens a link to our practice management software provided via Cliniko (a third party provider)which records and stores your personal information, and from third parties. We don’t guarantee website links or policy of authorised third parties.Please review the Privacy Policy of Cliniko.https://www.cliniko.com/policies/privacy/. www.johadley.online does not store any cookies. other than previously mentioned form our host Hostinger, but please see Cliniko cookie policy: .https://www.cliniko.com/policies/privacy/cookies/. Online payment information is performed and or stored via Stripe (https://stripe.com/en-au/privacy).
www.johadley.online does not store your personal information, as Clinko is used for data storage, but any information sent via email to jo@johadley.online is stored on Titan email servers and kept by www.johadley.online unless saved to your personal file in the Cliniko account and/or deleted.
Our host, Hostinger, has servers outside Australia, so www.johadley.online is hosted outside of Australia (in these possible areas, USA, United Kingdom, France, India, Singapore, Brazil, Lithuania, and the Netherlands.)Please see Hostinger’s privacy policy here: https://www.hostinger.com/privacy-policy.
By default, websites created with Hostinger Website Builder do not use any cookies. It all depends on the integrations you decide to connect to your site, for example:Google Analytics. www.johadley.online does use Google Analytics for the sole purpose of monitoring website traffic and the performance of the pages of our website. Www.johadley.online does not keep or collect any personal data that would identify an individual and this information is not stored by www.johadley.online. Please refer to Google Analytics privacy policy: https://policies.google.com/privacy and their cookie policy at https://policies.google.com/technologies/cookies
but important to note that all client personal information is recorded and stored on Cliniko servers that are based in Australia- payment is provided through Cliniko by a third party provider, Stripe. See above for links to their security details.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing at jo@johadley.online
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files (on the Cliniko servers) which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing at jo@johadley.online.
www.johadley.online will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
In additition to Australian Prvicay laws also see below:
Privacy Policy- GDPR
www.johadley.online website is owned by Joanne (Jo) Hadley, which is a data controller of your personal data.
We have adopted this Privacy Policy, which determines how we are processing the information collected by www.johadley.online, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using www.johadley.online website.
We take care of your personal data and undertake to guarantee its confidentiality and security, which is why all online consultations are done via the Clinko website and services as they are a Practice Management Software that complies with the highest standards of data protection. The email service for www.johadley.online will store personal information that you provide in an email. No information will be passed on to third parties from the email and no marketing will be undertaken with your email address etc.
Personal information we collect:
When you visit the www.johadley.online, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement. Only email correspondence is collected and stored by www.johadley.online and these may be stored on servers hosted by Hostinger, www.johadley.online's web host provider which are located in USA, United Kingdom, France, India, Singapore, Brazil, Lithuania, and the Netherlands.
www.johadley.online records, stores and keeps all personal information relating to Somatic Therapy & Counselling appointments on a third party platform, Cliniko. www.johadley.online uses Cliniko servers based in Australia. Please Clinko website for their Privacy Policy. https://www.cliniko.com/policies/privacy/. Also their cookie policy can be found here: https://www.cliniko.com/policies/cookies/.
www.johadley.online uses Hostinger for hosting its site and www.johadley.online does not use cookies except for Analytics purposes to know where traffic is coming from and which pages are viewed. No data that would identify an individual is kept on johadley.online except for email addresses from contacting johadley.online via email address jo@johadley.online or the contact form on the Contact Page. and these emails are stored on the Titan servers.
Why do we process your data?
Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.
You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to have an online consultation. Users who are uncertain about what information is mandatory are welcome to contact us via jo@johadley.online
Your rights:
If you are a European resident, you have the following rights related to your personal data:
The right to be informed.
The right of access.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to data portability.
The right to object.
Rights in relation to automated decision-making and profiling.
If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you and before a consultation occurs online www.johadley.online requires a consent form will have been obtained from you to enable the legal contract between us to proceed(for example, if you make an appointment through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Australia, Canada and the United States.
Links to other websites:
Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.
Information security:
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.
Legal disclosure:
We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Contact information:
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to jo@johadley.online